Before placing an order, please check that the plant is suitable for your location, soil, light conditions and available space.

Please also check the expected mature height and width, the product size, the plant form and the delivery information.

For larger plants, please make sure that the delivery location is accessible and that someone can receive the order or that clear unattended delivery instructions are provided.

We will notify you in advance about the planned delivery date or delivery window.

Plants are usually delivered within 5–15 working days after order confirmation, depending on availability and suitable weather conditions.

The exact delivery date also depends on plant preparation and route planning.

Working days are Monday to Friday, excluding Swiss public holidays.

Delivery dates are based on our available delivery schedule and route planning. Delivery may be limited to one or two allocated delivery days, so fully flexible customer-selected delivery dates cannot be guaranteed.

If the proposed delivery date does not work for you, please contact us as soon as possible. We will try to offer another available delivery date, but this depends on our delivery capacity and route planning.

Plants are living products and can be sensitive to extreme weather.

During periods of strong frost, heat, storms, hail or other unsuitable weather, we may postpone delivery to protect plant quality.

If delivery needs to be delayed because of weather conditions, we will inform you as soon as reasonably possible.

Every plant is prepared and packed to minimise movement during transport and to protect the container, roots, branches and foliage as much as possible.

Some movement, loose soil, small broken twigs or minor leaf damage can still happen during transport, especially with larger or delicate plants.

Please keep the packaging until you have checked the plant. If there is visible delivery damage, photos of the packaging can help us review the case.

Please unpack your plants as soon as possible after delivery. Check the plants and containers, water them if the soil feels dry, and place them in a protected location until planting.

Plants are intentionally delivered with slightly reduced moisture. This helps avoid unnecessary mess, excess weight and handling issues during transport.

Container-grown plants usually tolerate transport well, but the sooner they are planted, the better. Until planting, keep the container soil slightly moist and avoid strong sun, wind, frost or heat exposure.

Yes, container-grown plants can usually be planted shortly after delivery if the soil and weather conditions are suitable.

Avoid planting during extreme frost, heat, drought or waterlogged soil conditions.

Before planting, water the root ball well and make sure the planting location is suitable for the plant’s mature size, sun exposure and water needs.

Plants can usually stay in their nursery containers for a short time after delivery if they are watered correctly and kept in a suitable location.

Keep the container soil slightly moist, avoid strong sun or wind, and do not let the root ball dry out.

For longer storage, the plant may need more frequent watering, protection from weather extremes, and enough space to avoid damage to branches or foliage.

Please check your plants as soon as possible after delivery.

Check the container, root ball, trunk, branches, leaves or needles, and any visible packaging damage.

If something looks wrong, contact us within 48 hours after delivery. Please include your order number, photos of the whole plant, close-up photos of the issue, and photos of the packaging if it was damaged.

Plants are natural products and every plant is slightly different.

Small leaf imperfections, slight colour differences, minor shape variation, small broken twigs, seasonal leaf drop, old leaves, minor transport marks, or natural variation within the stated size range are normal and are not usually considered defects.

Deciduous plants may arrive without leaves during the dormant season. Flowering plants may not be in bloom outside their natural flowering period.

Plant sizes are approximate and may vary slightly because plants are living products.

Unless otherwise stated, plant height is measured including the nursery container.

Plants are delivered according to their natural seasonal condition. Deciduous trees and shrubs may arrive without leaves in autumn, winter or early spring. Flowering plants may arrive before or after their flowering period.

We recommend signed delivery whenever possible.

If you would like delivery without a signature, please add a clear order note with the exact place where the plants should be left. For example: “Please leave the plants behind the gate, in the shaded area next to the garage.”

By requesting unattended delivery, you accept the risks connected with leaving living plants outside after delivery. This includes theft, strong sun, heat, frost, wind, hail, heavy rain, animals, or damage caused by the plants being left outside for too long.

If signed delivery is planned and nobody is available at the delivery address, we may attempt redelivery on another available delivery date.

A failed delivery attempt may result in an additional delivery fee, especially if the delivery vehicle was already on route or the plants had already been prepared for delivery.

If we need to contact you regarding delivery, please respond as quickly as possible to avoid unnecessary stress to the plants.

Please make sure your delivery address is correct and complete before placing the order.

We are not responsible for delays, failed delivery attempts or plant quality issues caused by incorrect or incomplete delivery information.

For larger plants or larger orders, please make sure the delivery location is accessible for our vehicle and that there is enough space to unload the plants safely.

If delivery fails more than once and we cannot reach the customer, we may place the order on hold and contact the customer again.

If we receive no response within 7 days, we may cancel the order. In that case, delivery costs, failed delivery costs, handling costs, storage costs and any loss in plant value may be deducted from the refund.

Because plants are living products, long storage after failed delivery may affect their condition. If the plant can no longer be reasonably sold or delivered due to delays caused by failed delivery or lack of customer response, this may reduce or remove the refundable amount.

Depending on plant size, availability and delivery planning, an order may arrive in more than one delivery.

If tracking information is available for your delivery, we will provide it after dispatch.

For deliveries handled by our own vehicle or route planning, tracking may not always be available. In that case, we will notify you about the planned delivery date or delivery window.

If you would like to cancel an order, please contact us as soon as possible.

Orders can usually be cancelled free of charge within 24 hours after placing the order, as long as the plants have not yet been prepared, reserved, moved from storage, loaded, scheduled for delivery, or otherwise processed.

After this point, cancellation may no longer be possible, or a handling fee may be deducted to cover preparation, handling, storage, loading, delivery planning, or other costs already incurred.

We carefully inspect and prepare every plant before delivery.

If your plant arrives significantly damaged due to transport, please contact us within 48 hours after delivery with your order number, photos of the whole plant, close-up photos of the issue, and photos of any damaged packaging.

After reviewing the case, we may offer a replacement, partial refund, return, care advice or another suitable solution depending on the situation.

This guarantee applies to visible delivery damage or significant quality issues present at delivery. It does not cover damage caused after delivery by lack of watering, incorrect storage, planting mistakes, unsuitable location, frost, heat, wind, animals, or other conditions outside our control.

If there is a visible quality issue or delivery damage, contact us within 48 hours after delivery.

Please include your order number, photos of the whole plant, close-up photos of the issue, photos of the container, and photos of the packaging if it was damaged.

Because plants are living products, their condition can change quickly after delivery depending on watering, storage, weather and handling. Visible delivery or quality complaints reported after 48 hours may be refused if we can no longer reasonably determine whether the issue was present at delivery.

Please do not return plants without contacting us first. Unapproved returns cannot be accepted.

If a return is approved, the plant must be kept in good condition until collection or return. Plants that have been planted, dried out, damaged, heavily pruned, or otherwise changed after delivery may not be eligible for a refund.

After an approved return has been received and checked, we aim to refund the eligible amount using the original payment method within 14 days, and no later than 30 days.

Delivery fees, failed delivery fees, handling fees, storage fees or loss in plant value may be deducted from the refund where applicable.

We do not accept returns simply because the product is no longer needed, the customer changed their mind, or the plant does not fit the planned location, as long as the delivered product corresponds to the order.

Please check the product description, size, plant form, mature size and delivery information carefully before ordering. If you are unsure whether a plant is suitable for your project, contact us before placing your order.